Why might I get the error "No policy available for this version of the product"?

Silk 18 HF1, attempting to record a test on a Samsung Galaxy Tab A (2016) from Silk4Net.  When I attempt to add a new Silk4Net Test and choose to record, the following occurs:

1. The Open Agent successfully starts
2. The "Configuring mobile device for testing" dialog is displayed
3. Silk Screencast message is displayed on the device
4. The application launches on the device
5. after about a minute, the error "License check failed." is displayed in Visual Studio (2015).

Note 1: I get "Valid license found." when I go to Silk4Net->About

Note 2: I am able to record a web based test on the same device with no issues

The OpenAgent*.xmllog has the following errors which seem relevant:

• <log4j:event logger="com.borland.fastxd.agent.core.license.LicenseService" timestamp="1508446259831" level="INFO" thread="Agent UI Thread">
  <log4j:message><![CDATA[Internal license error: No policy available for this version of the product]]></log4j:message>
  <log4j:locationInfo class="com.borland.fastxd.agent.core.license.LicenseService" method="getMessageForErrorCode" file="LicenseService.java" line="252"/>
  </log4j:event>

• <log4j:event logger="com.borland.silktest.commonui.CommonUIListenerAdapter" timestamp="1508446259836" level="ERROR" thread="Agent UI Thread">
  <log4j:message><![CDATA[Error in FireEvent('MobileRecordingEvents_GetScreencastUrl')]]></log4j:message>
  <log4j:throwable><![CDATA[com.borland.fastxd.common.exception.LicenseCheckException: License check failed.
  at com.borland.fastxd.agent.core.license.LicenseService.handleResultErrors(LicenseService.java:154)
  at com.borland.fastxd.agent.core.license.LicenseService.callLicenseProvider(LicenseService.java:197)
  at com.borland.fastxd.agent.core.license.LicenseService.checkLicense(LicenseService.java:126)
  at com.borland.fastxd.agent.core.license.LicenseChecker.checkLicense(LicenseChecker.java:201)
  at com.borland.fastxd.agent.core.license.LicenseChecker.checkOutLicense(LicenseChecker.java:127)
  at com.borland.fastxd.agent.core.license.LicenseChecker.checkOutMobileLicense(LicenseChecker.java:111)
  at com.borland.fastxd.agent.core.license.LicenseChecker.checkMobileLicense(LicenseChecker.java:192)
  at com.borland.fastxd.agent.core.license.LicenseChecker.checkLicenseByType(LicenseChecker.java:148)
  at com.borland.fastxd.agent.core.Agent.checkTechDomainLicense(Agent.java:541)
  at com.borland.fastxd.agent.core.Agent.checkLicenses(Agent.java:531)
  at com.borland.fastxd.agent.core.Agent.invokeMethod(Agent.java:494)
  at com.borland.silktest.recorder.agent.mobilerecording.RemoteRecordingDialog.getScreencastUrl(RemoteRecordingDialog.java:480)
  at com.borland.silktest.recorder.agent.mobilerecording.RemoteRecordingDialog.onEvent(RemoteRecordingDialog.java:434)
  at com.borland.silktest.commonui.CommonUIListenerAdapter.onEvent(CommonUIListenerAdapter.java:24)
  at com.borland.silktest.commonui.NativeCommonUIProvider.createDialog(Native Method)
  at com.borland.silktest.commonui.InProcessCommonUIProvider.createDialog(InProcessCommonUIProvider.java:41)
  at com.borland.silktest.commonui.CommonUIProvider.createDialog(CommonUIProvider.java:68)
  at com.borland.silktest.recorder.agent.mobilerecording.RemoteRecordingDialog.lambda$show$1(RemoteRecordingDialog.java:1067)
  at org.eclipse.swt.widgets.Synchronizer.syncExec(Synchronizer.java:187)
  at org.eclipse.swt.widgets.Display.syncExec(Display.java:4734)
  at com.borland.silktest.ui.SWTDisplay.syncExec(SWTDisplay.java:21)
  at com.borland.silktest.recorder.agent.mobilerecording.RemoteRecordingDialog.show(RemoteRecordingDialog.java:1067)
  at com.borland.silktest.recorder.agent.mobilerecording.RemoteRecordingDialog.show(RemoteRecordingDialog.java:1025)
  at com.borland.silktest.recorder.agent.recording.RecordingWorkflow.startMobileRecording(RecordingWorkflow.java:107)
  at com.borland.silktest.recorder.agent.recording.RecordingWorkflow.start(RecordingWorkflow.java:78)
  at com.borland.silktest.recorder.agent.AbstractRecorder$2.run(AbstractRecorder.java:317)
  at org.eclipse.swt.widgets.RunnableLock.run(RunnableLock.java:35)
  at org.eclipse.swt.widgets.Synchronizer.runAsyncMessages(Synchronizer.java:136)
  at org.eclipse.swt.widgets.Display.runAsyncMessages(Display.java:4147)
  at org.eclipse.swt.widgets.Display.readAndDispatch(Display.java:3764)
  at com.borland.silktest.ui.UIThread.run(UIThread.java:29)
  ]]></log4j:throwable>
  <log4j:locationInfo class="com.borland.silktest.commonui.CommonUIListenerAdapter" method="logFireEventException" file="CommonUIListenerAdapter.java" line="40"/>
  </log4j:event>